The Postal and Telecommunications Regulatory Authority of Zimbabwe (Potraz) has engaged the country’s biggest mobile company EcoCash to learn what transpired after EcoCash went down for two days on Monday and Tuesday. Potraz said that it needed to understand why EcoCash went down so that it can take appropriate action.
The Director-General of Potraz, Dr Gift Machengete, said:
Our concern is with the consumers getting served properly. The quality of service has got to be of the highest level, so if we have problems with quality of service of this nature it is incumbent upon the regulator to find out why and to take action.
The Minister of ICT and Cyber Security, Supa Mandiwanzira, also chimed in saying:
The concerns that Zimbabweans are raising demonstrate that Zimbabweans are significantly moving away from cash and they are beginning to use mobile money. Therefore, it means that the mobile money providers must ensure that they are efficient and that they deliver efficiently.