Potraz Seeks Clarification On EcoCash’s Technical Challenges

The Postal and Telecommunications Regulatory Authority of Zimbabwe (Potraz) has engaged the country’s biggest mobile company EcoCash to learn what transpired after EcoCash went down for two days on Monday and Tuesday. Potraz said that it needed to understand why EcoCash went down so that it can take appropriate action.

The Director-General of Potraz, Dr Gift Machengete, said:

Our concern is with the consumers getting served properly. The quality of service has got to be of the highest level, so if we have problems with quality of service of this nature it is incumbent upon the regulator to find out why and to take action.

The Minister of ICT and Cyber Security, Supa Mandiwanzira, also chimed in saying:

The concerns that Zimbabweans are raising demonstrate that Zimbabweans are significantly moving away from cash and they are beginning to use mobile money. Therefore, it means that the mobile money providers must ensure that they are efficient and that they deliver efficiently.

More: TechZim

Supa MandiwanziraGift MachengetePOTRAZ
Supa Collins Mandiwanzira is a Zimbabwean politician, journalist and entrepreneur. He is the current Minister of Information Communication Technology and Cyber Security in the Republic of Zimbabwe. Mandiwanzira is the founder of Zimbabwe’s only privately owned radio station, ZiFM Stereo through his company, AB Communications…. Read More About Supa Mandiwanzira

Gift Kallisto Machengete is a Zimbabwean company executive who is currently the Director General at Postal and Telecommunications Regulatory Authority of Zimbabwe. Dr Machengete as a director of finance and administration in the Central Intelligence Organisation. Read More About Gift Machengete

The Postal and Telecommunications Regulatory Authority of Zimbabwe POTRAZ) is the regulatory authority of Zimbabwe’s telecommunications sector and was established in terms of the country’s Postal and Telecommunications Act Chapter 12:05. POTRAZ was established in February 2001 Read More About POTRAZ